Policies: Memberships & Packages
Thanks for being part of our community. We are here to help. If you have questions about your recent purchase, please review the policies below!
Final Sale:
All of our class packages and memberships are final sale. No refunds are offered after the date of purchase for unused classes or memberships. All classes must be used within the allotted time, or they are subject to expiration. In the event of an extenuating circumstance, you may be eligible for an extension or an account credit.
Membership Policy:
All of our memberships can be canceled at any time. To cancel, you must inform us in writing 7 days before the date when the next payment is charged to avoid being charged for the upcoming month. If you cancel after payment has been made or after the 7-day termination window, you will not receive a refund.
By purchasing a membership, you agree to have your credit or check card charged automatically every month on your purchase date.
After the first two months of membership, you also have the ability to pause your membership up to two times per year for up to three months (and a minimum of 14 days, please). Please provide written notice to TGY at least seven days in advance.
For limited memberships (non-auto-renew), unused classes DO NOT roll over and cannot be refunded/credited.
For flex memberships, you are responsible for paying the drop-in rate for any classes attended outside of the 'flex' window.
Retail Product Return Policy:
Unworn and unopened product may be returned for refund within 30 days. After 30 days, product can only be returned for account credit